Transparent & Trustworthy Puppy Purchase Policies.
Puppy Deposits, Refunds & Returns Policy
At Von Alpha Rottweilers , we strive to make the puppy adoption process transparent, secure, and stress-free for both our puppies and their future families. Below, you’ll find our detailed policies on deposits, refunds, and returns to ensure clarity and peace of mind.
Puppy Deposits: Securing Your Rottweiler Puppy
Why Do We Require a Deposit?
A deposit ensures that your chosen puppy is officially reserved for you while we continue their care, socialization, and vet visits. It also helps us maintain a fair waiting list and prevents multiple families from inquiring about the same puppy.
Deposit Amount & Payment Methods
Refundable deposit: (varies by litter)
Accepted payment methods: Secure online payment Apple Cash, Zelle, Venmo.
Deposit holds your puppy until pickup/delivery (remaining balance due before pick-up or delivery)
What Happens After Paying a Deposit?
You’ll receive a puppy reservation contract via email.
We’ll provide weekly photo/video updates of your puppy’s growth.
Final payment is due before pickup or shipping (payment plans available upon approval).
⚠️ Important Deposit Rules:
Deposits are refundable but may be transferred once to another available puppy within 12 months.
If the puppy becomes unavailable due to health or breeder issues, your deposit will be fully refunded.
Refund Policy: Protecting Your Investment
When Can I Get a Refund?
We offer refunds only in these rare cases:
✔ Breeder cancellation ; If we cannot provide the puppy you reserved.
✔ Failed health check ; If our vet finds an undisclosed issue before delivery.
✔ Genetic health guarantee claim ; If a covered condition is diagnosed within the warranty period.
Non-Refundable Situations:
Allergies or landlord/housing issues
Behavioral concerns (we provide training support instead)
How Refunds Are Processed
Refunds are issued via the original payment method within 24 hours.
For health-related refunds, a vet certification is required.
Puppy Returns & Rehoming Policy
Can I Return My Rottweiler After Adoption?
Yes, but with conditions:
We require that the puppy be returned to us, no private rehoming allowed.
Returns must happen within 14 days for a full refund (minus deposit & care fees).
After 14 days, no refunds are given, but we will take the puppy back to ensure their safety.
Why We Don’t Allow Private Rehoming
To protect our puppies from unstable homes, or shelters, our contract legally requires that any Rottweiler from us must be returned to our care if you can no longer keep them.
Our Rehoming Process
Contact us immediately if you need to surrender your dog.
We arrange safe transport (you cover costs if applicable).
We evaluate the dog’s health/temperament before placing them in a new home.
🔹 Lifetime Support & Health Guarantee
Health Warranty Coverage
2-Year Genetic Health Guarantee (covers life-threatening hereditary conditions)
72-Hour Vet Check Requirement (must be seen within 3 days of pickup for warranty to apply)
Replacement Option; If a genetic issue is confirmed, we’ll offer another puppy (no cash refunds).
Ongoing Support
We provide lifetime breeder guidance for:
✔ Diet & nutrition advice
✔ Training tips
✔ Grooming recommendations
We take pride in ethical breeding and responsible adoptions. Our policies are designed to protect both our puppies and their new families. By reserving a puppy, you agree to these terms.
Have questions? Contact us before placing a deposit!
Why Choose Us?
Transparent Policies – No hidden fees or surprises
Health-First Breeding – DNA-tested parents, vet-checked puppies
Lifetime Support – We’re here for you and your Rottweiler forever.